FAQ’s
HOW TO SHOP
ABOUT US
When you shop at BOATBLING, you’re shopping items from luxury brands and boutiques around the globe.
Our brand and partner boutiques are located worldwide, and our unique marketplace guarantees you a huge range of items to shop. From established luxury brands to the most interesting new designers, shop unique styles you won’t find anywhere else. We deliver to over 190 countries worldwide so you’ll receive your order before you know it.
HOW TO FIND ITEMS
The easiest way is to browse using the drop-down navigation menus at the top of the page, where you can find links to new items and categories. If you know what you are looking for, use the search box at the top right.
HOW TO ORDER AND PAY
Once you've found what you're looking for, select your item and click Add To Bag. You can continue shopping and add more items to your bag, or proceed straight to checkout.
Our checkout process is quick and straightforward. You can either create an account or proceed using our guest checkout. No matter how many items you have in your shopping bag or how many BOATBLING brands or partner boutiques they are sourced from, you only need to check out once.
We ship worldwide via UPS and Nacex in selected countries. Please choose your delivery preference, then proceed to payment and select your payment method. We accept all major credit and debit cards, as well as PayPal. For a full list of payment methods, go to Payment & Pricing
Once you have placed your order, you will receive a confirmation email. Your order will then be sent directly to you.
ORDERS & DELIVERY
DELIVERY INFORMATION
Orders placed on BOATBLING can be delivered every day of the week. Delivery costs will vary depending on the service selected, where your item is coming from and its destination. Express delivery is available for the majority of destinations. Same Day and Standard delivery are available in selected countries. When you're placing your order, the available delivery options for your destination will be displayed at checkout.
Delivery times
Standard delivery for selected countries: delivered within 10-14 days.
Same Day delivery for selected countries: delivered on the same day for orders placed by 11:00 in the morning.
Delivery times are based on the time your package is sent and should only be used as a guide. BOATBLING cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimise any potential delays.
Depending on your location, our orders can be delivered by different couriers like UPS, DHL or NACEX.
Same Day delivery
Same Day delivery is available in the Balearic Islands and Spain. Place your order by 11:00 in the morning and your BOATBLING order will be with you that same day, Monday to Friday, excluding public holidays. Orders placed after 11:00 in the morning will be delivered the next business day.
If Same Day delivery is available for your postcode, this option will also show at checkout after you enter your delivery address. The delivery cost varies from city to city and will be visible at checkout before placing your order.
CANCELLATIONS
Changed your mind? No problem, some of our brands and partner boutiques allow order cancellations before the order is prepared.
How to cancel your order:
Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here
Select the items you want to cancel and your reason for cancellation
We'll email you confirmation of your cancelled order
We can't cancel your order if your order has already been prepared — but we do offer a free returns service. For more information on cancelling and returning orders, visit our Returns & Refunds Policy
If you've cancelled your order, you'll receive a full refund within 14 days, depending on your payment provider.
Made-to-order and customised items
Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above in your account.
Changes and cancellations to Same Day delivery
If you would like to make changes to your order or the delivery time, contact our global Customer Service team
Same Day delivery orders are prioritised, so if you change your mind, we may not be able to cancel your order. You can return your order for a refund using our free returns service. For more information, visit our Returns & Refunds page
DUTIES AND TAXES
If you're in any of the locations below, we include the cost of duties and taxes in your order. The price you see at checkout is the price you pay and there are no additional delivery fees.
EU (excluding the Canary Islands), United Kingdom, United States, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Turkey, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR and Bahrain.
When ordering from within your own region, import duties do not apply. However, you may be required to pay VAT or local sales taxes. For customers in the UK, Canada, and the US, domestic taxes are determined and presented separately during the checkout process.
If a Delivery At Place (DAP) destination is selected, the price you pay at checkout will exclude import duties and sales taxes. Instead, you’ll need to pay these directly to our courier to release your order from customs. As we're unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a Delivery At Place (DAP) order. Should an order be seized/abandoned due to certain circumstances, neither Farfetch nor the Partners are able to retrieve the order and you may not be refunded for your purchase. These circumstances include, but are not limited to:
Failure to Provide Required Customs Documents: if the order is seized and cannot be recovered because you did not supply the necessary customs documents upon request and within a reasonable timeframe;
Refusal to Pay Customs Duties: if the order is seized and cannot be recovered because you declined to pay the applicable customs duties;
Unreachable Customer: if the order is seized and cannot be recovered because attempts to deliver were unsuccessful, and you were unreachable.
Delivery to US
If you’re a US customer ordering from one of our international brands or partner boutiques, US Customs may ask for your IRS, EIN or SSN number before authorising delivery to your address. Don’t worry – you’ll usually have one week to provide this information before your order is returned to its original location for a refund.
Need more information? View our Terms & Conditions
TRACKING YOUR ORDER
After you’ve placed an order, we’ll email you with all the details. Our brands and partner boutiques have 2 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order by heading to Orders & Returns in your account.
Depending on your location and selected delivery method, it can take 10-14 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.
If you've purchased multiple items, you may receive more than one package.
MADE-TO-ORDER ITEMS
Due to the nature of made-to-order items, manufacturing lead times may vary as your item is created specifically for you. For more information on manufacturing times, visit the product information page.
PAYMENT & PRICING
WHY IS BOATBLING PRICING DIFFERENT?
It's down to our unique business model. At BOATBLING, you're shopping items from our luxury brands and partner boutiques worldwide, expertly curated for you by our team.
Prices are determined by each BOATBLING brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location.
Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order.
To view the most accurate prices, select your delivery destination on our website.
WHICH CURRENCIES CAN I SHOP IN?
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in EUR at a competitive exchange rate.
WHEN WILL MY CARD BE CHARGED?
If you pay by debit card, credit card or PayPal, BOATBLING will take payment when you place your order.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Visa
MasterCard
Maestro
American Express
Discover
Diners
JCB
JDpay (only available to China Mainland)
PayPal
Apple Pay
Afterpay (only available in the United States and Australia)
Alipay (only available to United States, Canada, China Mainland, Hong Kong SAR and Macau SAR)
HB Pay (only available to China Mainland and Hong Kong)
Klarna (only available to the US, UK, Germany, Austria, Switzerland and Belgium)
WeChat (only available in China Mainland, Hong Kong SAR and Macau SAR)
UnionPay
iDEAL (only available to The Netherlands)
Boleto (only available to Brazil)
For your safety, security checks are taken on all payments made to us at the time of purchase.
ARE MY PERSONAL DETAILS SAFE?
Absolutely. We keep your personal information confidential and only give it out with your consent or if legally permitted. For further details, view the BOATBLING Privacy Policy.
You may also delete your card details at any time by following these simple steps:
1. Simulate a purchase
2. Click on “Edit” below the Payment Method
3. Delete the card information
PSD2
What is PSD2?
PSD2 is a European regulation that makes online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.
What are the payment steps when I place an order?
When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated, the order will be placed and you’ll return to the BOATBLING order confirmation page. As soon as your order has been confirmed, you’ll receive an email.
How will my bank confirm my identity?
Get in contact with your bank to understand their 3D Secure authentication process. Make sure they have the correct contact details for you just in case they use SMS or email for authentication.
If I'm unable to place an order, what should I do?
If you experience trouble placing an order, you can place an order over the phone by contacting our global Customer Service team
I have some more questions about payment: who should I contact?
Our Customer Service advisors are on hand to answer any additional questions you may have.
INSTANT BANK TRANSFERS
How can I pay using instant bank transfers?
1. Add items to your shopping bag.
2. Select Instant Bank Transfer as your payment method at checkout.
3. Confirm your order and click Place Order.
4. Search for your bank and select it on Volt's page. If you're using mobile, you'll be redirected to your banking app. If you're on desktop, scan the generated QR code to complete the payment in your banking app.
5. Authenticate the payment using your bank's security measures.
6. Confirm payment to complete your order.
Once the payment is confirmed, you'll be redirected to the BOATBLING order confirmation page. Whilst your payment is being confirmed, please don't close the browser window.
If you were unable to confirm your payment, your payment request will expire within 30 minutes and your order won't be placed. To place your order again, head to checkout and follow the steps above.
Depending on your bank, there may be a limit set on your account which could prevent a transaction from going through. In selected regions, you may also be asked to provide your IBAN or account details. To find out more about this, contact your bank.
If I want to return my item, how will my refund be processed?
Once your return has been accepted by our brand or partner boutique, your refund will be processed. For more information, head to our returns and refunds page.
RETURNS & REFUNDS
RETURNS POLICY
We accept returns within 14 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
Items must be returned undamaged and unused, with all tags attached and the original packaging included
Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you
Please be careful with your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your BOATBLING account or restrict future orders if your return behaviour is in breach of our Returns Policy.
Cancelling an order under the Consumer Contracts Regulation
Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived using one of the methods set out below. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the BOATBLING brand or partner boutique you ordered from.
For more information on cancelling an order under the Consumer Contracts Regulation (CCRs), view our Terms & Conditions
To cancel a contract, you must inform us, preferably:
By telephone on +44 7377 247 366, giving us your name, address and order reference;
or
By sending us the details by email to - Customerservice@boatbling.com.
HOW TO RETURN
As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet.
When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable BOATBLING packaging. If anything is damaged or missing from your return, you may not receive your refund.
Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered to.
Here’s what you need to do:
Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here
Find the order you want to return and click Return Item(s)
Select each item and your reason for returning
There are two ways to return your items. Depending on your location, one will always be available.
1. Book a free returns collection
Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection
2. Return for free at a drop-off point near you
Select the in-store or drop-off option in your account and take the return to your chosen BOATBLING partner boutique or courier drop-off point
Prepare your return
1. Place the item inside the BOATBLING packaging - don't forget any brand boxes, dust bags, or cases
2. Attach your Return Label to the outside of the BOATBLING packaging.
3. If you received a Return Note with your order, attach it to the outside of your package
4. Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return
When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.
Need to reschedule your return collection? You can do this by heading to Orders & Returns in your account.
Returns from different brands or partner boutiques received individually should be packaged separately and the correct Return Label attached to the outside of each BOATBLING package.
All the documents you need to return your item should be included in your BOATBLING package. If you need to reprint them, head to Orders & Returns in your account, or if you placed an order as a guest, enter your guest order details here
REFUNDS
Once your return has been received by BOATBLING, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.
If you're eligible, we may be able to process your refund as BOATBLING credit if you prefer. Once processed, it will show in your BOATBLING account to use the next time you shop with us. Please note that BOATBLING credit has an expiration date, which will be communicated to you by our Customer Service team.
To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders & Returns in your account. If you placed your order as a guest and want to track your return, enter your guest order details.
MADE-TO-ORDER ITEMS
Custom-made items
Due to the nature of custom-made orders, and the fact that these items are created especially for you, we do not accept returns of these types of products, unless they are damaged or defective at the time of delivery.
PROMOTIONS
How do I find out about the latest promotions?
To stay updated on exclusive promotions, new arrivals and trending items, sign up to our emails.
What different types of promotions are there?
You can view all our promotions on the Promotion Terms & Conditions page
How do I apply a promo code?
All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact our global Customer Service team
Are there any brands excluded from promotional discounts?
Yes, promotional discounts can only be redeemed on selected brands and items. As each BOATBLING promotion is different, we're unable to provide a list of excluded brands and items. However, items that are labelled or added to the promotions page may be eligible for a promotional discount.
For more information, view the Promotion Terms & Conditions page
How do I know if my item is eligible for a promotion?
Items that are labelled or added to the promotions page may be eligible for a promotion. If a minimum spend applies, this must be spent in a single transaction. For more information, view the Promotion Terms & Conditions page
My promo code has expired. Can I request another one?
Our Customer Service team are unable to reactivate any promotional discounts. Promotional discounts and promotional codes are also non-transferable and have no cash alternative.
Can I combine two promotions simultaneously?
Some BOATBLING promotions cannot be used simultaneously. If there are two promotional offers available, you'll have to choose which promotion you'd like to apply. If there's a live campaign that's automatically applied at checkout, all you need to do is add your promo code of choice at checkout to overwrite it.
APPLICABLE FOR ALL PROMOTIONS AND PROMO CODE USAGE*
Valid on selected brands and items only. Valid for a limited time only. Available in selected countries only. BOATBLING reserves the right to withdraw or amend this promotion at any time. Any promotional discount or promotional code is non-transferable and has no cash alternative. Any purchase under this promotion is also governed by our general Terms and Conditions.
Auto-apply: The promotion will be automatically applied at checkout. Minimum spend applies — the amount must be spent in a single transaction.
Manual code: Manually enter the promotional code at checkout. Minimum spend applies — the amount must be spent in a single transaction.
Expired promotional discounts: Our Customer Service team are unable to reactivate expired promotional discounts.
BOATBLING Delivery Hub Partners
What is BOATBLING delivery hub?
BOATBLING Delivery Hubs is a new, flexible delivery program. Local businesses situated inside or close by marinas such as yacht brokerage offices, charter companies, cafes and restaurants partner to deliver BOATBLING packages in their local marina.
How does BOATBLING delivery hub work?
BOATBLING delivery partners receive packages and have the flexibility to make that day’s deliveries at their convenience based on operating hours or existing staff. Deliveries are made seven days a week, with the exception of major holidays.
I’m a small business owner. How can I become a BOATBLING delivery hub partner?
Our partners’ primary businesses cover a wide range of services that have access to local marinas. Business owners interested in learning more about being a Delivery Hub partner can get more information by contacting us directly through the form available in the Delivery hub partners section in the footer.
How many packages will I need to deliver?
The number of packages you deliver each day depends on the availability in your area and what works best for your business.
How many days per week am I required to deliver?
Up to 7 days/week, as your business hours combine with our delivery times. You will always be in direct contact with one of our Logistics team to coordinate the deliveries.
What’s required of my delivery associates?
Delivery associates must be at least 18 years of age and go through a background check and ID verification.
What do I need to have in order to be a BOATBLING Delivery Hub Partner?
In order to become a partner you’ll need:
Ownership or permission to operate from the owner of the company you’re applying with
A certificate of insurance which you’ll need to submit to BOATBLING
Business entity documents such as a state business registration number or tax ID
Will I need to hire additional staff?
No, partners should utilize their existing staff or themselves to make deliveries.
Where will I receive packages?
You will receive packages directly to your business premises. The location where you receive packages each day must have easy access for delivery.
Will I be the only partner in my community?
No, in order to serve all our customers, BOATBLING will have multiple partners in each area.
How can I learn more?
Connect with one of our Logistics team through the form available on our Delivery hub partners section to find out more.
