Returns and refunds

Returns policy:

We accept returns within 30 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

▪ Items must be returned undamaged and unused, with all tags attached and the original packaging included

▪ Accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned

▪ If an item has a BOATBLING security tag or brand tag attached, it must be returned with the tag in its original position

▪ Made-to-order / Customized items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you

Please be careful when trying your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your BOATBLING account or restrict future orders if your return behaviour is in breach of our Returns Policy.

Cancelling an order under the Consumer Contracts Regulation:

Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013

Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived using one of the methods set out below. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the BOATBLING brand or partner boutique you ordered from.

To cancel a contract, you must inform us, preferably:

By telephone on +44 7377 247 366, giving us your name, address and order reference;

or

By sending us the details by email to - Customerservice@boatbling.com.