Committed to treating our customers fairly

At Boatbling, our primary aim is to offer our customers the highest possible standards of service whilst building trusting and long-term relationships.

We recognise that both our customers and Boatbling have everything to gain when we look after their best interests and treat them fairly at all times.

Our commitment to you

• Provide clear information about the products and services we offer, including fees and charges.
• Ensure customers feel confident they are dealing with a business where fair treatment is central to our culture.
• Offer a transparent service across all our products, providing clear information and keeping customers appropriately informed at every stage.
• Encourage customers to ask if there is anything they don’t understand or need assistance with.
• Provide access to a formal complaints procedure should you become unhappy with our service.
• Protect the interests of our customers at every stage of our service, before, during and after the point of sale.

How you can help us

To help us provide the most appropriate service, we ask that you:

• Let us know if there is any aspect of our service, or of a product we have discussed, that you don’t understand.
• Tell us if you think there are ways we can improve our service.

Thank you for choosing Boatbling.